Customer Satisfaction Survey 2025
We are sharing with you the results of our latest satisfaction survey
Customer Satisfaction Survey 2025
We are sharing with you the results of our latest satisfaction survey
Results of the 2025 satisfaction survey
Not using EviSane yet? Don’t wait any longer, your company needs the best software;the best support;EviSane
Once again, at EviSane we believe that in order to keep growing we need to measure our own results. With more than five years of experience conducting satisfaction surveys to understand our strengths and areas for improvement, this time we have gathered feedback from 52.21% of our customers. The results have left us more than satisfied and proud!
Transparency, sincerity, honesty and dedication are fundamental pillars of our company. That is why we publicly share the results obtained in this exercise, which measures our commitment to and progress with our customers.
Our clients rate us with an overall average score of 9.08 out of 10 and we have achieved a loyalty rate of 98.2%. In addition, we have confirmed that EviSane stands out in key areas such as customer service and phone support, response to enquiries sent by email, speed of system implementation, monthly time savings in day-to-day work and the regular rollout of improvements.
To all of you who have taken a minute of your time to help us keep growing, improving and perfecting our software: thank you! We are starting a new year full of projects and new features to make your daily work even easier.
If you wish, you can also see the results of the 2024 satisfaction survey.
Our best ambassadors? Our own clients!
%
100% of respondents would recommend us to colleagues in the industry! And we can confirm it: we know they do so on a regular basis.
Top-rated aspects
/10
Customer service
Outstanding customer service is a key factor; we strive to be agile and our customers appreciate it.
/10
Monthly time savings
It’s not us saying it, it’s our customers. Each user saves more than 12 hours per month thanks to EviSane.
/10
Implementation speed
Start working with EviSane in just a few days thanks to a fast and simple implementation process.
/10
Training process
You will never be alone; we guide you with personalised training so that everything is a success.
/10
Help center
Help center available 24/7, with manuals and videos for ongoing, fully autonomous training.
/10
Learning speed
“What can be simple must be simple.” We make even the most complex challenges easy.
Speed and innovation
We work continuously to roll out new and significant free improvements across the different modules of our software. Our customer service and support teams coordinate all of our clients’ needs, whether by phone, email or meetings, always prioritising speed and effectiveness.
“The best strategy to stand out is based on authenticity and adaptability”
Enjoy the benefits of the cloud
Always by your side
With us you will never be alone. Enjoy phone and email support whenever you need it.
24/7 help area
Enjoy a practical, extensive and powerful help centre with manuals and videos available 24 hours a day.
From anywhere
As a cloud-based solution, you can use EviSane from anywhere and on any device.
Backups
Automatic, daily backups stored in encrypted form so that your data is always safe.
Ready to innovate
You are the one who makes this software great; we are always open to hearing your ideas and improvements.
Increase your profit
EviSane is designed to increase your company’s profitability—you will notice it from day one.
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